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Improving a Culture of Safety through Teamwork and Communication: TeamSTEPPS Implementation Stories from the Field
AHA member hospitals will share how partnering with AHA Team Training is demonstrating that TeamSTEPPS is not only effective but also creates lasting, positive impact across teams, departments, organizations and communities. (Webinar presented August 20, 2025)
Patient and Family Caregiver Engagement: The Key to Enhancing Teamwork and Communication
Explore how the updated TeamSTEPPS 3.0 framework elevates patient and family caregivers as essential members of the health care team. With refreshed training methods and expanded resources, TeamSTEPPS 3.0 empowers providers, administrators and patient advisors to foster stronger communication, collaboration and safety across care settings.
Building Age-Friendly Systems: A Team-Based Approach to What Matters and Beyond
Learn how Novant Health used data, team-based strategies, and quality improvement principles to drive adoption, overcome challenges, and build momentum for culture change in the care of older adults. (Webinar presented August 14, 2025)
Webinar: Empowering Teams Through Trustee and C-suite Leadership in Age-Friendly Care
Webinar will feature Hackensack Meridian Health leaders discussing how the organization transformed care for older adult patients systemwide.
Enhancing Patient Safety: Understanding and Leveraging a Unit Safety Score for Improved Outcomes
The Unit Safety Score provides a comprehensive, weighted measure of inpatient safety performance by tracking eleven key domains across harm and best practice events. Calculated on a rolling three-month basis, the score is designed to help healthcare nursing units identify and address preventable patient safety issues, ensuring accountability and continuous improvement. (Webinar presented December 11, 2024)
SHSMD 2025 Member Meet Up | Where Marketing Meets Operations: How to Leverage Automation & Analytics in Care Delivery
Connect with peers and explore the crucial intersection of marketing and operations within health care, specifically focusing on the optimization of care delivery.
SHSMD Webinar | Is It Time to Diversify? A Data-Driven Approach to Media Expansion & Investments
In this session, we’ll walk through a real-world case study of a health care organization that expanded into upper funnel advertising for the first time. You’ll learn how to set up a rigorous testing framework, use geographic or audience-level controls to isolate performance, measure true incremental impact and marginal performance.
Leading the Way: Health Care Organizations' Commitment to Workforce Well-Being
Explore how health care organizations are approaching workforce well-being through innovative strategies. The discussion focuses on comprehensive, system-wide approaches that cultivate a culture of well-being within health care environments, and highlights the significant contributions of professional societies and organizations, such as CHARM and the AHA, in advancing these efforts. (Webinar presented May 14, 2025)
Problems, Possibilities, and People: Using Human-Centered Design to Create and Scale Change for Teams
Do Tank shares techniques and case study examples to help engage key audiences, dive deep into the ‘problems to solve’, and test new ideas. A particular focus is paid to design canvases and methods, along with the art of generating the understanding and ownership needed to inspire a collective will to change. (Webinar presented April 9, 2025)